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Overcoming Device Return Challenges in Remote Patient Monitoring

The Problem: Low return rates on devices in RPM programs create several challenges for providers and clinicians, all of which hinder the overall success of RPM initiatives.

This issue results in:

  • Inefficiencies

  • Increased costs

  • Device shortages

The Solution: Impilo's return management provides comprehensive support to facilitate a smooth and efficient return process.

Remote monitoring

A challenge faced by providers and clinicians in RPM programs is the low return rates on devices used for monitoring. Devices that are not returned lead to unnecessary costs, inefficient resource allocation, and limited availability of devices for other patients. This issue highlights the critical need for an effective return management solution to improve the efficiency, effectiveness and overall ROI of RPM programs.

To address this problem, a comprehensive return management process has been developed to streamline device returns and optimize device utilization. This process includes providing clear instructions and materials for returning devices, as well as offering physical reminders and support through phone calls or messages. By facilitating a smooth and efficient return process, this system ensures that devices are returned promptly and can be re-used to monitor other patients, maximizing their utility and reducing overall costs. By enhancing the value of RPM programs through improved device management, this approach not only saves money but also ensures that more patients can benefit from remote monitoring technology. This, in turn, leads to better patient outcomes and a more efficient healthcare system.

Our goal is to provide all the resources required to quickly facilitate a successful return; materials, instructions, and physical reminders or calls/SMS messages if needed. Returns and refurbishments not only extend the life of the device but also support more patients with fewer devices, particularly in high-cost or short-term programs. ~ Pat Quire, Chief Operating Officer

Impact & Benefits

Impilo's return management process has had a significant impact on our customers, with notable improvements in return rates observed across our customer base. Where most customers initially experienced return rates of 45-55%, our process has helped elevate these rates to an average of 85% and as high as 95%. This improvement translates into cost savings for providers and clinicians and extends the life of devices, enabling them to support more patients with fewer devices. By efficiently managing returns, providers can serve more patients with the same resources. This model is particularly effective in high-cost or short-term programs, where maximizing device utilization is crucial.

Our process allows customers to guide us through any additional steps after they stop using the device, such as satisfaction surveys. It's not just about calls; it's about the entire return process, including the materials included in the kits.~ Daniela Ordonez, Support/Operations Consultant

By ensuring that providers have access to materials, instructions, and reminders, we help them navigate the return process more efficiently, saving them time and effort. This streamlined process leads to higher return rates, and extends the life of the device. This is particularly valuable in high-cost or short-term programs, as it allows providers to support more patients with fewer devices, ultimately reducing costs and improving the overall efficiency of their RPM programs. Overall, our focus on providing comprehensive support during the return process helps our customers maximize the value of their RPM programs and improve patient care.

Impilo's return management process demonstrates our commitment to delivering solutions that address the challenges faced by providers and clinicians in RPM programs. By streamlining the return process and optimizing device utilization, we empower providers and clinicians to improve the efficiency and effectiveness of their RPM initiatives, ultimately enhancing patient care and outcomes.


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